Refund policy

Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at gekyumeiyowcontact@gmail.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

For any return-related questions, feel free to contact us at gekyumeiyowcontact@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate and resolve the issue promptly.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please contact us.
Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to ensure you get the desired item is to return the item you have and purchase the new one separately after the return is accepted.

14-Day Legal Cooling-Off Period in the EU
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know if the return has been approved. If approved, you will be automatically refunded via your original payment method within ten business days.

Please note that it may take some time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since your return was approved, contact us at gekyumeiyowcontact@gmail.com.

We DO NOT accept returns/refunds for items who where purchased during a sale!